Refund and Returns Policy

Refund Policy

Effective Date: 01/01/2024

At DiagSoftware, we strive to ensure our customers are satisfied with their purchases. Please read our refund policy carefully to understand our practices regarding refunds and returns.

1. Subscription Software

All sales of OEM subscription software are final and non-refundable. Once a subscription is activated, we cannot issue a refund. We encourage you to review the product details carefully before making a purchase. If you have any issues with your software, please contact our support team for assistance.

2. Hardware

We offer support for hardware purchases under the following circumstances:

• Manufacturer Defects: If your hardware has a defect upon arrival, please contact support within 30 days of delivery for assistance.
• Damaged or Faulty Products: If your hardware breaks or malfunctions shortly after receiving it, please contact us within 30 days of delivery to discuss a resolution.

Note: Hardware must be returned in its original condition, including packaging and all accessories, for a replacement or repair.

3. How to Request Support

To request support for hardware or report an issue:

• Email us at support@diagsoftware.com with your order details and a description of the issue.
• Include photos or videos of the issue if applicable to help us expedite the resolution process.

4. Exceptions and Additional Information

• Shipping costs for returns may not be covered unless the return is due to our error (e.g., shipping the wrong product).
• Refunds or replacements are not available for damage caused by improper use or unauthorized modifications of the product.

5. Contact Us

For questions or concerns about our refund policy, please contact us:

• Email: support@diagsoftware.com
• Address: 13925 City Center Dr, Suite 200, Chino Hills, CA 91709